Getting the detail right
Our principles provide a code of operation within the distinct areas of Emmett. Our customer and supplier principles are important for internal and external relationships:
Emmett Customer Principles
- Treat customers as they wish to be treated
- Know our consumers and what they want
- Ensure quality, service and availability
- Innovate with products, process and pricing
- Know our numbers better than anyone
- Produce regular, simple and informative analysis
- Behave consistently in all circumstances
- Surprise people by exceeding their expectations
- Earn a reputation as best at what we do
- Enjoy celebrating success
Emmett Supplier Principles
- Know our suppliers better than anyone
- Be consistent with internal and external supplier relationships
- Expect no less from our suppliers than our final customers receive
- Be proactive and have an overview of all our supply chains
- Know the process before and after your involvement
- Build relationships that can question the customer always being right
- Without great suppliers we are nothing, remember to say thank you!
Emmett Factory Principles
- Ensure the safety of our consumers, visitors and our team
- Delight our customers with the quality of our products
- Maintain our offices, factories and machinery as new
- Develop and maintain the best procedures and systems
- Build great relationships with our suppliers
- Drive out cost and share best practice
- Talk rather than type and do what we say
- Create small and motivated teams with expertise
- Know all our operational and financial numbers
- Be the factories of choice for customers, products and our people
Emmett Farming Principles
- Deliver a safe and healthy work place on all our farms
- Grow healthy and high-yielding crops that want for nothing
- Select farms where the whole rotation is done well
- Be the tenant of choice for our landlords
- Ensure a reputation of tidiness and cleanliness
- Minimise our impacts on the environment, our neighbours and the public
- Look after all our machines and maintain them to a new standard
- Manage the uncultivated areas that we control
- Debate, evaluate and create innovations that may improve what we do
- Believe these values before you belong to our farm team
Emmett Engineering Principles
- Keep everyone safe through smart engineering
- Ensure that we procure the best farm and factory kit then look after it
- If a good solution is not available elsewhere, make it ourselves
- Have expertise across the full-suite of engineering skills
- Service things before putting them into storage
- Use the best tools and consumables and hold the spares that count
- Teach good operators to be good maintainers
- Accept that things break and enjoy fixing them!